Frequently Asked Questions
Q Is a 256kVA grid connection sufficient for charging our high-powered electric trucks?
A No. This is the most frequent problem that we solve for customers. The Smart Grid provides a significant boost to your charging power without a grid connection upgrade.
Q What happens if I need more energy as my fleet grows?
A Our Smart Grids are fully scalable, meaning they can expand with your energy needs. Whether you add more EVs or increase depot operations, we’ll ensure your power capacity keeps pace.
Q Do you need to upgrade the grid connection now?
A No, that’s the whole point of our Smart Grid. We design the system to work within your existing grid limits, using solar, battery storage, wholesale electricity supply and smart energy management to provide the power you need without expensive grid upgrades.
Q Can this system handle peak charging demand?
A Yes. Our Smart Grids are designed to manage peak demand effectively by using battery storage to supply additional power when required, avoiding downtime or bottlenecks during busy periods.
Q Is this solution future-proof?
A Absolutely. Our flexible Smart Grids are designed to be adaptable to future energy demands, regulatory changes, and technological advances, ensuring your depot stays ahead of the curve.
Q What happens if the grid goes down?
A With our battery storage systems, your depot can remain operational even during grid outages. You can have backup power to keep your fleet moving - and eliminate the need for back-up diesel generators.
Q How does bad weather affect solar panel performance
A Bad weather, such as heavy clouds, rain, or snow, can reduce solar panel efficiency by limiting sunlight exposure. However, panels still generate some power in low light. Rain can help clean panels, improving performance.
Q How much can I expect to save with the Smart Grid?
A Our clients typically save over 20% on their energy bills, with many seeing significant additional savings by avoiding grid connection upgrade costs and optimising energy usage.
Q Where does OurNet.Energy make its money?
A We buy energy in bulk at a discount and pass the savings on to you. Our business model runs on low margins and high volume built into your ongoing energy usage - so you save while we scale.
Q Are your finances transparent?
A Yes. We operate on an open-book policy, so you can see exactly how the pricing works—no hidden fees, no surprises.
Q What is the lifespan of the equipment?
A Our solar panels, batteries, and chargers are built to last, with a lifespan of 25+ years – guaranteed. Regular maintenance and continuous monitoring ensure optimal performance throughout.
Q Will installing a Smart Grid disrupt my operations?
A Our installation process is designed to cause zero disruption to your operations. We work around your schedule, ensuring that your depot remains fully functional.
Q How do you ensure health and safety during installation and operation?
A HV-certified (high voltage) professionals carry out all installations in full compliance with health and safety regulations. We also provide continuous system checks to ensure safe, efficient operation.
Q Who insures the equipment that you install?
A We insure all the Smart Grid infrastructure.
Q What’s included in the service agreement?
A Our service includes installation, maintenance, and performance monitoring of your Smart Grid system, ensuring it always operates smoothly. We operate an open-book policy with no hidden fees—just reliable, cost-effective energy.
Q Do you sell excess solar or battery storage back to the grid?
A No, we don’t sell power back to the grid. Our focus is on maximising on-site energy use, ensuring your fleet gets the most out of your Smart Grid.
Q How do you boost power supply without increasing costs?
A Our Smart Grid combines battery storage, solar, and off-peak energy to optimize power use. Clever software balances inputs from the grid, solar, and batteries, ensuring maximum uptime and cost savings without extra grid investment.
Q Can you provide EV chargers?
A Yes. We supply and install high-performance EV chargers and work closely with CPOs and professional installers to ensure the right solution for your site.
Q What do you do with your batteries at end of life?
A At the end of the 20 year life, we make our batteries available for second life or recycling.
